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Here are our most Frequently Asked Questions:

General Questions
	Why should I use hot water extraction to clean my carpet?
	How often should I get my carpets cleaned?
	Does my carpet get dirtier, quicker after I clean it?
	What should I do to properly take care of my carpet?

Why should I use hot water extraction to clean my carpet?

Hot water extraction is the only method classified as “ deep cleaning”. This method is also called steam cleaning due to the heat of the water used to clean your carpet. Hot water extraction rejuvenates your carpet fibers and brings them back to life.Nearly all carpet manufactures and fiber producers recommend hot water extraction for cleaning carpets.

How often should I get my carpets cleaned?

Your carpet should be professionally cleaned at least every 12 to 18 months. This will vary due to the usage your carpet gets. Factors include number of people, pets, the outdoor environment surrounding your home and how well you maintain your carpet. Also carpet manufactures recommend getting your carpets professionally cleaned periodically. This is usually between every 12 to 18 months to keep your warranty valid on your carpet.

Does my carpet get dirtier, quicker after I clean it?

If your professional carpet cleaner does their job correctly, this is not true. You cannot clean a carpet too often, in fact not getting your carpet cleaned is much worse.

Periodic cleaning will extend the life of your carpet, while helping to keep your home healthier.

What should I do to properly take care of my carpet?

There tree steps

1) Regular vacuuming of carpet.
This is the most important thing you can do for your carpet. Vacuuming removes the dry particle soil from your carpet that is tracked in by you, your children and your pets. If dry soil is left in your carpet the grit constantly wears your carpet fibers like sandpaper. This eventually removes your stain resistant coating on the fibers, then permanently wears the fibers itself, dulling the carpets color. This results in damage beyond repair, which ruins the beauty of your carpet.

2) Prompt clean up of spills.
The quicker you clean up spills on your carpet the easier they are to remove. Use clean white absorbent materials. Always blot up spills, do not aggressively rub or brush carpet.

3) Periodic professional cleaning.
Professional carpet cleaning is required to remove the deep down soil in your carpet that vacuuming does not reach. It also removes the oily soil from your carpet. Also, hot water extraction will refresh the texture of your carpet by resetting the twist of the carpet fibers. Periodic cleaning by a professional will also keep your carpet warranty valid.

How long will it take my carpet to dry after it is cleaned?
Your carpet should be dried and returned to normal use within 24 hours of cleaning it under normal conditions. Longer drying time of your carpet could result in a variety of after-cleaning problems such as: rapid re-soiling, or odor and microorganism development.

Does Scotch guard really work?
The factory stain resistant on your carpet will gradually wear away due to normal foot traffic and soil. By having carpet protector re-applied after cleaning, it will help you with the clean up of spills and also reduce the wear of your carpet fibers — helping to extend the life of your carpet.

Do you move furniture when cleaning my carpet?
Yes, this is considered part of the normal cleaning job. Fish tanks, waterbeds, loaded china cabinets, and delicate or fragile furnishings are exceptions. All furniture that is moved will be returned to its original position. Carpet coasters will be placed under furniture if required to protect it from the damp carpet. It is appreciated if you remove the small items and breakables from the cleaning area.